STRAIGHT ANSWERS
Frequently asked questions
Do customers need an app?
No. Everything opens in their phone browser.
Do customers need an account?
No. They can join in seconds without a password.
Can customers leave while waiting?
Yes. Their private status page keeps their place and updates as the line moves.
Can staff add walk-ins?
Yes. Name and service are enough; phone and email are optional.
Can I print the QR code?
Yes. Download PNG or SVG, or print a Letter-size, counter, or QR-only sign.
How do text messages work?
Customers explicitly agree to transactional visit texts. Messages can confirm a join, warn that they are almost up, or say the business is ready.
What if SMS runs out?
The browser queue keeps working. Customers are not promised a text, and owners see the exact usage and upgrade options.
Can I cancel anytime?
Yes. Paid subscriptions are managed through Stripe’s secure billing portal.