NO CANCELLATION MAZE

Cancellation & Refund Policy

Effective September 3, 2026

LinesFly makes subscription pricing and cancellation available in the owner’s billing page. This policy is part of the Terms of Service.

1. Free plan

The Free plan has no recurring subscription charge. Usage limits are shown on the pricing and billing pages.

2. Paid subscriptions and renewal

Starter and Pro plans are priced per active location and billed in advance at the amount and interval shown before checkout. Unless canceled, a paid subscription automatically renews each month or at the interval shown at checkout using the saved payment method. Taxes may be added. Stripe securely processes payment details.

3. How to cancel

1. Sign in as the organization owner.
2. Open Plan & billing.
3. Select Manage billing or Manage or cancel.
4. Complete cancellation in the Stripe billing portal.

Cancellation is available online and does not require a phone call or sales conversation. Unless the portal shows otherwise, access continues through the already-paid period and the subscription will not renew. Keep the confirmation for your records. If the billing portal is unavailable, email support@linesfly.com from the owner’s account email.

Lifetime Pro does not renew and therefore does not need to be canceled. Deleting the covered organization does not transfer the purchase to a different organization or location.

4. Plan and location changes

Upgrades, downgrades, and location-quantity changes may produce a prorated charge or credit calculated by Stripe. LinesFly displays the expected monthly subtotal before a plan change. Feature access and included-message allowances follow the verified subscription state shown in the dashboard.

5. Refunds and billing errors

Subscription charges and partially used billing periods are generally non-refundable except where required by law or expressly approved by Lead Better LLC. We do not promise prorated cash refunds for unused time after cancellation. If you believe a charge is duplicate, unauthorized, or incorrect, contact support@linesfly.com within 30 days of the charge so we can investigate.

SMS credit packs are generally final once purchased and have no cash value. If a credit-pack payment is refunded, the corresponding unused credits may be removed. A refund does not require us to restore credits already used to send messages.

Lifetime Pro founding-offer purchases are generally non-refundable except where required by law or expressly approved by Lead Better LLC. If a Lifetime Pro payment is refunded, lifetime access is revoked and unused launch SMS credits may be removed. Contact support@linesfly.com within 30 days if you believe the charge was duplicate, unauthorized, or incorrect.

6. Account and organization deletion

Deleting an organization is separate from ordinary subscription cancellation. A verified organization-deletion request disables access, attempts to cancel active billing, and starts a seven-day data-recovery window. Use the billing portal if you only want to stop renewal and keep the account.